I have this recurring nightmare in which I'm a technical communicator finishing a piece of software documentation. When I hand the finished product over to the customer, I repeat the phrase I've memorized not because I mean anything by it but because it's part of the ritual (which probably explains my lack of interest or intonation): Ya' want fries with that?

Basic Contents

Problems With Job Definitions in Technical Communication

3 Classes of Service Work

Possible Responses 1: Industry Perceptions

Possible Responses 2: Academic Definitions

Conclusions