Computerworld lists a help desk's top five troublesome users. If you're like me, you can recognize some of them in the mirror. (Scratch that; all of them.)

4. The Finger-Pointer

Finger-Pointers never think (or at least, never admit) that they're in any way to blame for any of their problems -- you are.

When their systems are running slow, they assume that IT must have "done something to the server." Their lost or misplaced documents and forgotten passwords must be the help desk's fault. And yep, their misdirected print jobs and lost e-mail folders are all part of a vast IT conspiracy to mess up their workdays.

You know you've got a Finger-Pointer on your hands when you hear phrases like, "Everything was fine and then my system just blew up. What'd you guys do?"

In my own defense, sometimes IT does just randomly blow up the system sometimes (and doesn't say anything about it in the hope that no one will notice that, say MySQL hasn't been running for a week). Still, I'll keep this article in mind the next time I fire off an angry email message to the help desk. Probably.

[via Slashdot]