CS Monitor has a piece today on consumers returning high-tech gadgets because they can't figure out how to operate them. Apparently the rate of returns for gadgets that are in perfect working order but overwhelming to users approaches fifty percent. (Although I guess "perfect working order" should probably also include the ease of use, in which case they're not.)
According to this design consultant, it's not a bug, it's a feature:
But instead of being frustrated, people ought to look at the positive side of new technologies, he says. "Every generation is going to be presented with a whole new set of opportunities and challenges as we make leaps forward in what the technology can deliver," Oppenheimer says. "It's part of the fun of being alive [today]. Every week some new feature you never thought possible comes out, and you get to learn it."
[via Christian Science Monitor]
Posted by johndanseven at May 15, 2006 06:51 PM