Maya has a great overview of their diverse design processes, as implemented in their work with the Carnegie Library of Pittsburgh: contextual inquiry, ethnography, information architecture, prototyping, and strategic design teams. The article is written for a very general audience--people interested in design, but without a background in design theory, practice, or terminology. They cover more approaches than most people will likely integrate into a small project, but a useful summary of the variety of research and design techniques available. Includes many links to research papers based on their work. If nothing else, it'll make you appreciate how much work goes (should go) into good design.
[via Mobile Community Design]
Posted by johndanseven at November 29, 2005 10:09 PM