If you're like me, you have a love/hate tolerate/want to kill relationship with tech support people. But, like telemarketers, they're just people making low wages trying to do their jobs. Unlike telemarketers (who are fair game for rants and taunting), tech support people have something you need: ways to solve problems. So it's in your best interest to read these tips about getting good phone support from Signal to Noise. (Note: I can tell you from experience that claiming you're an expert in usability, documentation, interface design, or vodoo won't help much, either. Nor will slamming the phone handset repeatedly on the table while screaming, My hard drive is making a noise like this! [whack!] Can you hear it? [whack!] Am I making the seriousness of this problem clear to you yet? [whack!]. The latter, though, feels viscerally satisfying.)
On a related note, Lifehacker, who linked to the above, also links to related and more humorous material at Gizmodo, including Lies Verizon DSL Support Has Told Me Today, and Lies I Have Told Verizon DSL Support Today.
[via Lifehacker]
Posted by johndan at May 26, 2005 01:16 PM | TrackBack