Right of reply?
To paraphrase the old saw, "Everyone complains about the web, but no one does anything about it." Except Matthew Somerville. As an Independent story
details, Somerville has undertaken dramatic redesigns--and usability improvements--of problematic sites he's found on the web:
Some of the sites have not taken the criticism well:
"Not only is his website an infringement of Odeon's copyright, it is also confusing to Odeon customers." Remarkable, given the huge disclaimers on his site. When pressed, Richard Storton, Odeon's brand manager, retreated somewhat; Odeon will not ask Somerville to take the site down after all. Storton insists that Odeon has sold a million tickets through his site, which he says now accounts for 5 per cent of its cinema admissions.
Posted by johndan at September 7, 2003 12:55 PM